Callback Watch · A short read

Is this a new job or a question about the last one?

Put the earlier garage-door visit in view before the office makes a new promise.

A note from the studio

A homeowner says the garage door is making a noise again. The office has a new call, but the earlier visit is under a different contact name. Someone needs to see both records before deciding what to do.

Where we would start

Look at a few repeat customer calls and trace how the team found the original job. A possible-match card can show the address, job reference, and relevant notes together. The office still checks that it is the same door and the same concern.

Does this sound like your week?

Review how repeat calls are handled