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Mata.Works / scoped pilot
Callback Watch
See the earlier job when a customer calls again.
A customer asks about a garage door your team recently worked on. The new request and earlier notes are in different places, so the office starts from scratch.
Before you commit
What the first version would include.
- You bring
- A few return calls and their earlier job records, with personal details removed. Tell us how your office defines a possible callback.
- We deliver
- A review view that puts a new complaint beside possible earlier jobs and explains each match.
- We check together
- Count matches the office confirmed, false matches, and time spent finding the prior repair.
- You approve
- The scope, delivery schedule, build price, ongoing Care, and expected provider costs before work starts.
The pilot has a written quote. Provider entry prices in the guide cover the tools only; your build and Care are separate.
See an example of the complete bill →Technical approach and providers
Supabase for related records; Gemini for comparing notes; Railway for the review page; Twilio if approved updates go by text.
We confirm compatibility with your systems, required access, and the provider costs in your proposal before building.
Go deeper
Read the plan. Hear the conversation.
A person checks the match and decides what to offer. The tool does not approve free work or determine the cause of a problem.